Terms & Conditions
RETURNS POLICY
DOA, damages in delivery or incorrectedly deliveredIf you receive any product that is dead on delivery, damaged during the delivery or incorrectly delivered, please contact us by telephone and return the product with suitable packaging (preferably with its original packaging) to prevent damage in delivering the product back to us. We will also need you to provide the following details to enable us to efficiently deal with the situation:
1.your name, best contact telephone number, address and most importantly, your email address;
2.tax Invoice number and delivery note number (it is appreciated if you could attach a copy of those with the return product);
3.item serial number; and
4.reason for return (please let us know your concern(s))
Upon receipt of the return product with your full details provided, we will test and repair the product, or in some circumstances, we may need to refer the product to the manufacturer for testing
If the product is not DOA or damaged in delivery and in full working condition or any defect or damage was caused after you took delivery of the product, we will return the product to you. You will be invoiced the costs of testing the product and freight for the return of the product to you.
If the product is incorrectly delivered, you must return the product (preferably unopened) with suitable packaging to prevent damage in delivery. We will arrange for the correct product to be delivered to you, or you may arrange a refund
Items that are returned due to being wrongly ordered or change of mind of any Discount Supplies brand products may be subject to a restocking fee of up to 7%. A restocking fee is a percentage of the item’s price, depending on the type of item and the condition in which it is returned. However, Discount Supplies reserve the rights to refuse to accept return goods for refund if following cases happens(including but not limited to)Machines are sold after 1 month, and no report regarding product faulty/damage during one month period.or other consumable goods are sold after 3 months, and no report regarding product faulty/damage during three months period.WARRANTY All products sold are with warranty unless otherwise stated. If the product is found faulty after delivery, please contact us to arrange return of the product. Please provide us with the following details when you contact us:
1.your name, best contact telephone number, address and most importantly, your email address;
2.tax Invoice number and delivery note number (it is appreciated if you could attach a copy of those with the return product);
3.item serial number; and
4.reason for return (please let us know your concern(s)
All printer consumable is 3 month warranty, e.g. CIS, refillable cartridge, refill ink, tools etc..All printers have 1 year manufacture warranty
Upon receiving the product, we will arrange for testing, repairing, or replacement of the product.
If after testing we find that the product is not faulty or damaged and any fault was caused by you, we will return the product to you and invoice you the processing fee and freight costs to return the product to you.
In some circumstances, we suggest that you may find the quickest and effective support directly on the manufacturer.s website. You may also find it helpful to contact the manufacturer for assistance. If you are unable to find the information from the manufacturer.s website, please contact us.
Please note that during the testing process your data may be lost, or damaged, or destroyed. It is your responsibility to backup all of your data and programs before returning the product to us. We will not take any responsibility for any loss of data or installed programs.
Warranty turnaround timeAll warrantees are voided if returned product is found in any way to be mishandled, misinstalled, modified, tampered, abused, physically damaged or used under wrong voltage etc.Turnaround time for warranty claims largely depends on the suppliers or the distributors. We will try our best to speed up the process. Please understand the time involved for a warranty claim will include: our time to test the item, shipping back to the supplier, supplier’s own test and replacement/repair, and the shipping back to us.We do not provide advance replacement under any circumstances. Please keep this in mind when you place your order. We is not responsible for any losses resulting from the time it takes to have the faulty item replaced or repaired.If you will be using the item(s) for mission critical tasks, be it running a business, using it to prepare an examination, using it for a pre-organised game party etc, you should consider purchasing it from a provider that offers instant replacement.
Order Acceptance PolicyYour receipt of an electronic or other form of order confirmation does not constitute the acceptance of an order, nor does it constitute confirmation of our offer to sell. We reserves the right at any time after receipt of your order to accept or decline your order for any reason. We reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item and your order is automatically varied to order that lesser amount. All credit card orders will be verified prior to our acceptance of your order. We reserves the right, without prior notification to do business with any individual or business.
